Food supplement. Not a medicine. Sold by Faunawristelbow Ltd, London, United Kingdom.

Privacy Policy

How Faunawristelbow Ltd collects, uses, and protects your personal data.

Last updated:

This Privacy Policy explains how Faunawristelbow Ltd ("we," "us," "our," or "Company") collects, uses, processes, and protects personal information when you interact with us through our website, order forms, and customer support.

1. Information We Collect

We collect information in the following ways:

  • From Order Forms: Name, phone number, and delivery address when you place an order
  • From Contact Forms: Name, email, and message content when you contact us
  • Automatically: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics)
  • Third-Party Services: Payment processor data and delivery partner information

2. How We Use Your Information

  • Processing and fulfilling your orders
  • Confirming your order by phone and arranging delivery
  • Responding to customer enquiries
  • Improving site performance and user experience (analytics)
  • Compliance with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contract: Necessary to perform our agreement with you (order fulfillment)
  • Legitimate Interest: Improving our services and preventing fraud
  • Consent: Marketing communications and analytics (where you've opted in)
  • Legal Obligation: Compliance with UK law

4. Sharing Your Information

We do not sell your data. We may share information with:

  • Delivery couriers (for order fulfillment)
  • Payment processors (for transaction security)
  • Legal authorities (if required by law)

5. Data Protection & Security

We implement technical and organisational measures to protect your data, including secure transmission via HTTPS. No method of transmission is 100% secure; we recommend protecting your password and personal account information.

6. Your Rights

Under UK GDPR and Data Protection Act 2018, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict processing
  • Request portability of your data
  • Withdraw consent at any time
  • Object to processing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

7. Data Retention

We retain order data for 6 years for legal and accounting purposes. Contact form data is retained for 12 months. You can request deletion at any time, subject to legal obligations.

8. Cookies

Our site uses cookies for site functionality and analytics. See our Cookie Policy for full details. You can manage cookie preferences through our cookie settings banner.

9. Third-Party Services

  • Google Analytics: For anonymised site usage data
  • Google Ads: For conversion tracking (Consent Mode v2)
  • Google Maps: For location information on our contact page

These services may process your data according to their own privacy policies.

10. International Data Transfers

If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses.

11. Children

Our site is not intended for children under 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

12. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated date.

13. Contact

For data protection enquiries or to exercise your rights, contact us at:

Faunawristelbow Ltd
42 Old Street, London EC1V 9AB, United Kingdom
info@faunawristelbow.shop
+44 203 818 4526 (Mon-Fri, 9:00-17:00 GMT)
ICO Complaint: ico.org.uk